Head start is required to have procedures for resolving parent/community complaints – Performance Standard 1304.50 (d) (2) (v). These are the steps to follow, if you have a concern or problem regarding your child’s services in the Head Start Program:

  1. First, discuss the concern or problem with your child’s teacher.If the concern or problem is not resolved at this level, or the concern is with the teacher, then
  2. Second, discuss the concern or problem with the Education Center Coordinator.(The Education Center Coordinator may contact additional Head Start staff or administrators to help resolve your concern or problem. Should this step not provide a satisfactory resolution), then
  3. Third, contact the Head Start/Early Head Start at PCI Headquarters, 210-475-5125.

These are the steps to follow, if a member of the community has a concern or problem regarding PCI Head Start, please follow the procedures listed below:

  1. First, discuss the concern or problem with the Education Center Coordinator.If the concern or problem is not resolved at this level, then
  2. Second, discuss the concern or problem with the Education Center Coordinator’s the Head Start/Early Head Start Coordinator at 210-475-5125, if the concern or problem is not resolved, then
  3. Third, contact would be made to the Chief Executive Office/Head Start Director’s Office at 210-226-6232.

At each site a copy of the Head Start Performance Standards, The Texas Child Care Licensing Manual, and The PCI Head Start/ Early Head Start Administrative Guide Policies & Procedures Manual are available to you for review at any time.